Cancellation/Booking Policies

Cancellation/Booking Policies

Please see our Covid-update for any temporary changes due to government guidelines

BOOKING/CANCELLATION POLICIES  

Booking Policy  

**Please note we unfortunately cannot accept American Express**  

All prices are per room per night, bed & breakfast, based on 2 adults sharing.  
 

A Credit or Debit Card is required to secure your reservation with a 50% non-refundable deposit when making your booking. The remaining balance, inclusive of any pre-ordered extras must be paid for on arrival.  

Unfortunately, we do not accept 3rd party bookings. The booking must be made by the person who is to be the guest and payment must be made by that person’s card. You will be asked to provide the card used to make your booking on arrival, if this card is not available, you will be asked to produce another card in your name where the full amount of the reservation will be charged, the original card will then be refunded. Unfortunately, if you are unable to provide a card in your own name, we will not be able to honour your booking

For guests staying at our Windermere Boutique Spa Suites and Windermere Tranquil Retreat properties, there will be a pre-authorisation charge of £100, for guests staying at our Aphrodites Boutique Suites there will be a preauthorisation charge of £50. These charges will take place on arrival.  This money is held by the bank for 10-14 days before returning to the customers bank account. This stands as a deposit which will be claimed by Aphrodites Group in the case of room/item damage, missing room items, noise disturbance or any unsociable behaviour during your stay.  

All direct bookings made either through our website or over the phone are non-refundable. 

 

If you are booking through a 3rd party website eg booking.com/expedia, please read the terms & conditions on the relevant website as they may differ from our direct booking system. 

 

Cancellation/Transfer Policy  

 

If you wish to cancel or transfer your booking, please advise us as soon as possible by form of writing in a letter or email.  Unfortunately, we cannot accept cancellations over the telephone.  

Bookings can be transferred if notified 15 or more days prior to arrival. Unfortunately, within 14 days of arrival Suites are completely non-transferable and non-refundable 

All cancellations and non arrivals will be charged in full via the card used to make your booking.

In the of case of extenuating circumstances, at the discretion of the directors, terms & conditions will be reconsidered, please contact our reservations team via [email protected].group

3rd party websites may have different terms & conditions, please check these when booking. 

We recommend that holiday insurance be taken out.