Covid Update

WE ARE OPEN

Due to current times, many changes and procedures have been implemented at Aphrodites Group for the safety of yourselves, fellow guests and our team.

Check in is from 3pm, please do not arrive earlier than this, as due to deep cleaning unfortunately the Suites will not be available.

We have implemented a one-way system on the ground floor of Aphrodites Boutique Suites (this is where all properties check in). Please adhere to this system for the duration of your stay. The one- way system is clearly marked from the car park, then once check in is completed you will be given directions to your own Suite.

In other areas of our properties such as corridors/stairwells, we ask that you remain 1 metre plus apart from others, thank you.

We have made the decision to temporarily close our public pool, breakfast bistro and public bar as unfortunately these areas are not large enough for social distancing.

Please be assured that all spa facilities within individual Suites will remain fully operational.

All Suites will now receive complimentary breakfast in bed. Aphrodites Boutique Suites and Windermere Tranquil Retreat properties will be offered the choice of a Full English and/or Continental which is to be ordered once checked in, no later than 9pm.

Windermere Boutique Spa Suites can choose either a Continental or Cooked breakfast. If you would like both breakfasts this will be an extra charge of £5.00 per person. Please call our team on 015394 45052 ext 2 no later than 24 hours prior to your arrival to order your breakfast. Please be aware cooked breakfasts must be collected from Aphrodites Boutique Suites.

To replace our bar and snack menu, we have created a choice of hampers that are available to either pre-order or purchase during your stay. These can be found on our website under “Food & Drink Hampers“.

For evening meals, we continue to recommend the local restaurants and bars. Bowness is just 2 minutes away in a taxi and sits on the edge of Lake Windermere.

For those who do not wish to eat out, we are allowing takeaways to be ordered to your Suite. As such, all Suites will have cutlery provided within them.

During this time, we are unable to provide room service during your stay. In the meantime, if you would like fresh toiletries, towels and toilet roll, please call our reception team who will arrange for a clear plastic bag to be left outside your Suite with fresh supplies. Likewise, to remove dirty towels, rubbish etc please place these in a clear plastic bag provided in your Suite and leave outside your door fully sealed for collection.

Hand sanitiser stations are located throughout our properties, we do ask that you also bring your own, if possible, just in case we run low.

Check out for all Suites is 10.30am, apart from the Windermere Boutique Spa Suite property which has a check out of 11am. Late check out is currently unavailable due to deep cleaning requirements.

Unfortunately, at this time we are unable to accept cash payments due to the contamination risk. We kindly ask that all payments are settled by card.

If we are forced to close due to a 2nd lockdown, you will be offered the choice of a gift voucher valid for 18 months or will be able to transfer your date. Please note, if you choose to transfer your date, the cost of your stay will become the rate shown online via our website for the new date/suite you have chosen.

If you have any questions regarding your stay please do not hesitate to contact us via one of the following methods Monday – Friday, 9am – 5pm:

Email: [email protected]

Telephone: 015394 45052 ext 1

Social Media: Facebook/Instagram Messenger